Interactive Computer-Based Training
Web-based, network, or on CD-ROM

How to perform an effective Root Cause Analysis and Corrective Action, to assure that problems do not reoccur.

• Things to Start Doing:
  - Look at the system
  - Base actions on facts
  
  
• Things to Stop Doing:
  - Blame people
  - Have the same problem come up over and over
  - fix "symptoms", with "band-aids"
  
  
• Things to do Differently:
  - Select and apply the right tools for analysis
  - Get beyond "who did it" to "what happened"
  - Analyze situations systematically, vs. "hip shoot"
  
  

The training includes our Ways Systems Fail tool. This tool expands people's vision of potential causes, and leads to more effective identification of the root cause.

The course includes:

• The difference between containment action and corrective action
• Strategies for fact gathering and analysis
• Criteria for including problems in your analysis
• Techniques for separating the root cause from other causes
• How to assure that your solution actually prevents recurrence of the root cause
• What to do if you don't control the process that is the root cause
• Controls to hold the gains
• Use of quality tools

The trainee learns application of the tools and methods of Root Cause Analysis through instruction, examples, and interactive exercises that allow practice of the skills learned.

This course will improve the ability of your people to identify and eliminate problems, and prevent them from recurring.

Course Outline

1. Definition of useful terms

2. Overview of the Root Cause Analysis/Corrective Action process

3. Three Phases of Root Cause Analysis / Corrective Action

A. Identification and Containment Action
B. Situation and Cause Assessment (a key area)
C. Solution Evaluation and Follow-Up

4. Tools & Methods (where, when and how to use them including numerous quality tools.)

5. Exercises on selection and application of tools and methods

6. A test, to reinforce learning

The Root Cause Analysis training tool includes:

• A workbook (printable from the course) to guide use of the training
  (the workbook is also set up to encourage note-taking and improve retention)
• A test with printed certificate (with name) - can be used as pretest and post-test
• A MS Access database (free runtime license) which automatically records test results, and
  provides test records and reports. Accumulates records from any of the 4aBetterBusiness computer-based training tools.
  

Inquire about our Supplier Development Assistance program, to make this learning tool available to your suppliers at a discount.

Order the Root Cause Analyzer today to help you solve problems once and for all!

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