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4aBetterBusiness and one of our clients were recently selected by iGrafx (producers of process mapping software and a unit of Corel Corporation) as a case study in using process management to achieve improved results. 4aBetterBusiness helped our client achieve, in less than 9 months, a 30% increase in operating efficiencies, 15% increase in customer satisfaction, and 6% reduction in labor costs.

Download Case Study

Process Mapping / Process-Based Management

Interactive Computer-Based Training
Network, or on CD-ROM

Use with a process-based approach to cut costs, improve productivity, and increase flexibility, quality and customer satisfaction. Your people learn how to:

  • Capture relevant information
  • Develop visual process maps
  • Validate process maps

Your people will be able to:

  • find and fix problems quickly>
  • use process understanding as a foundation for continual improvement

We know our business, but developing process maps helped us identify places where the flow of information stopped. More importantly, they gave us a set of tools which helped us resolve those issues.

-Manager, Fabricating Company

Process Mapping / Process-Based Management is a training and implementation guide that enables you to gain the value from mapping and managing processes in all areas of your business.

The training covers:

  • How to get started
  • How to get good information about how processes really work
  • Determining level of detail required
  • Using a team / team development
  • Typical interview questions
  • Process scope
  • Drafting and drawing issues
  • Exercises to bring it all together
  • Use of a Process-Based Approach for Continual Improvement

The trainee learns application of the tools and methods of process mapping through instruction, examples, and interactive exercises which allow practice of the skills learned. The introduction to use of a process-based approach provides context and direction for use of process maps to achieve continual improvement.

The Process Mapping / Process-Based Management training tool includes:

  • A workbook (printable from the course) to guide use of the training
    (the workbook is also set up to encourage note-taking and improve retention)
  • A test with printed certificate - can be used as pretest and post-test
  • A MS Access database (free runtime license) which automatically records test results, and
    provides test records and reports. Accumulates records from any of the 4aBetterBusiness computer-based training tools.
  • Additional resources and links for Process Mapping

This training can be customized for your needs. This could include, for example, use of terminology, examples and/or exercises specific to your business, or links to content you can update as needed.

Inquire about our Supplier Development Assistance program, to make this learning tool available to your suppliers at a discount.

Order Process Mapping / Process-Based Management today!

Use of a process-based approach is also a key requirement of ISO 9001 (2000), ISO/TS 16949 (2002), and AS 9100

Request link to FREE
ONLINE DEMO

Order via credit card at our secure online store

or call Emetrix to order
at 1-888-447-1175 (US & Canada) or 1-801-444-2837

Risk Free!
30-Day Money Back Guarantee!

System Requirements:
Win 95,98,NT, ME, 2000, or XP

Purchase indicates agreement to the license terms posted on this site.

You can have this course customized for you! Click for details.


Included are :

  • a workbook (printable from the course) for use during the course.
  • examples of process maps for processes covering many business and operating areas.
  • a test with printed certificate.


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