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Symptoms of "Sand in the Gears"

“Solving” the same problems over and over

Fire-fighting / Band-aid solutions / Reactive

Always time to do it over

Lots of documentation, not followed

Information and organization “silos” – lack of communication, coordination

Multiple “hand-offs” causing delay / errors

“Change” is hard to implement – “ripples through” organization, doesn’t stick

Lists of problems, but no mechanism for solution

Endless meetings without progress

Capable people fail (overcome by the system)

High personnel turnover / low morale

No / limited ability to do risk analysis

Lots of data, but little information to guide decision-making

Products are late in development / defective in production / high return rates (cost, quality, delivery problems)

Declining / inconsistent service performance

High customer complaints

Declining sales / loss of profitability / deteriorating customer relationships

Pervasive problems - don’t know where to start to fix

Trying to fix the symptoms

“Improvements” don’t improve / corrective action not effective

Want to Eliminate the Sand in the Gears? (sm)