ISO 9001 (2000) Documentation

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Quality System Certification as a By-Product of Your Success

(e.g., ISO 9001, ISO/TS 16949, AS 9100, TL 9000...)

Our primary focus is supporting and enabling the growth and development of your business - and achieving certification as a by-product of your improved performance. In the words of one of our clients:

"As we approach our first follow-up audit since receiving our ISO 9000 Certification, I want to thank you for your invaluable assistance in our achieving that goal.

For the first time we met, you emphasized that our continuous focus must be on what we can do to make Revere Electric a better company, not on what we must do to attain certification. This not only made sense to us in management, but helped us gain the enthusiastic support of all the employees working for improvements and preparing for certification.

The interviews conducted with managers and employees helped remove the fear any of them might have had concerning being audited by someone outside the company. The Saturday the management team spent reviewing the flow charts you developed as a result of those interviews was the most productive day I have spent in my 31 years at Revere. Although we knew our business, you helped identify areas of concern, and more importantly helped us develop a means to resolve them."

- Herb Schraeger, Assistant to the President, Revere Electric

Five Advantages to You

1. Focused on Increasing the Success of Your Business

We develop with you the employee buy-in, streamlined processes and superior execution that enable you to achieve breakthrough and ongoing improvement (and certification as a by-product) in a time frame not previously thought possible.

We took one company from a failed prior implementation of ISO 9000 (by others), which people didn't understand, to a successful ISO implementation with employee buy-in, a state-level Baldrige award, and acceptance of a proposal to a customer that literally tripled their business.

2. Achieve Management and Employee Understanding & Buy-in

Management and employee understanding and buy-in is built into the process from the start. Our approach develops:

experience achieving improvement with the natural processes of your business
visible improvements in operating and financial results - and meeting quality system standards as a by-product of your success
enthusiasm for participation and results

According to our clients: Priceless

It's common to have people stop by on their breaks, or almost-literally "tackle" us as we walk through the facility, to talk about additional "Sand in the Gears" they see and want to help remove.

3. Rapidly Eliminate the "Sand in the Gears", and Accelerate Ongoing Improvement

80-90% of the "Sand in the Gears" is embedded in your system - the way your people, processes and technology work together. With our implementation-driven process, you directly address these "80-90% issues”. You will rapidly eliminate "Sand in the Gears" and improve your ability to achieve cost, quality and delivery targets. You get short payback and ongoing multiple returns on your investment.

What does "Sand in the Gears" look like in your organization? "Solving" the same problems over and over? Fire-fighting / Band-aid solutions / Reactive? Lots of documentation, not understood, not followed, not effective? Information and organization "silos" - lack of communication and coordination? "Change" is hard to implement - "ripples through" organization, doesn't stick? Lots of data, but little information to guide decision-making? Improvement initiatives don't produce (sufficient) improvement?

4. Have an Easy-to-Use Visual System (Process Maps), Minimize Update Time and Effort

Working with the natural processes of your business (instead of “canned” systems or working “backwards from the standard”) keeps activities linked in a way that makes sense for your business. Easy-to-understand, easy-to-use visual system simplifies changes and updates.

For one organization, we eliminated literally thousands of pages of outdated, fragmented documentation that people did not understand or necessarily follow, and replaced them with visual process documentation which people understood, followed and in which they had developed ownership.

5. Assurance of Achieving Certification

Our clients have achieved 100% first-attempt certification. Your system is based on your natural processes, in the language of your business, meets the objectives of ISO 9001:2000 in a way that makes sense for your business – and builds momentum for ongoing improvement.

For more than 25 years, we've helped organizations improve performance through use of process-based systems - the key element of ISO 9001(2000). This puts us high on the learning curve about process-based systems, and and about transferring that expertise to your organization. Click Here to download a FREE paper on Next Level Performance + Painless ISO 9000.

Interested? Send us an e-mail or call us at 847-470-3513 to discuss your situation.